Last updated: October 24, 2025
Look, we get it - nobody actually enjoys reading these things. But we're gonna be straight with you about how we handle your info here at Thalorion Ascend.
When you bring your ride to our shop or reach out to us, we'll need some basics - your name, phone number, email, and where you're located. Pretty standard stuff.
We also keep records of your vehicle info (make, model, VIN, service history) because, well, that's kinda important when we're tuning your engine or restoring your classic beauty. Can't do our job without knowing what we're working with.
If you book appointments online or pay through our system, we'll collect payment details too. Don't worry though - that stuff goes through secure processors, not sitting on some random spreadsheet.
Our website might grab some technical data like your IP address and browser type. Nothing creepy, just helps us keep the site running smooth and figure out if something's broken.
Here's the deal - we use your info to actually provide the services you came here for. Scheduling your appointments, sending you service reminders, letting you know when your car's ready for pickup. The usual shop stuff.
Sometimes we'll shoot you emails about maintenance tips or special offers on services we think might interest you. But here's the thing - you can always tell us to knock it off. There's an unsubscribe button on every email we send.
We keep your vehicle history because it helps us provide better service next time you roll in. Knowing what work we've done before means we can spot patterns and keep your ride running at peak performance.
Occasionally we might use your feedback (with your permission) as testimonials. But we'll always ask first - we're not gonna plaster your name around without a heads up.
We're not in the business of selling your personal info. That's not how we roll here at Thalorion Ascend.
That said, there are a few situations where we might need to share some details. Like with our payment processors when you're settling your bill, or with parts suppliers if we need to order something specific for your vehicle.
If there's a legal requirement - say, a court order or something - we might have to hand over info. But that's pretty rare and we'd only do it when legally obligated.
We also work with service providers who help us run the business - like our email platform or booking system. They only get access to what they need to do their job, and they're contractually bound to keep it confidential.
Yeah, we use cookies. Not the chocolate chip kind - the digital ones that remember stuff about your visit.
These help us keep you logged in, remember your preferences, and understand which parts of our site people actually use. Pretty basic functionality stuff.
We might use analytics tools to see how folks navigate the site. This helps us figure out if our "Book Now" button is in a dumb spot or if people can't find what they're looking for.
Most browsers let you control cookies if you're not into them. Just know that disabling them might make some features wonky.
We take security seriously - just like we take care of your vehicles. Your data's stored on secure servers with encryption and all that good stuff.
Our team's trained on privacy practices, and we limit who has access to sensitive info. Not everyone in the shop needs to see your credit card details, ya know?
We use secure connections (that little padlock in your browser) when you're entering personal or payment information on our site.
That said, no system's 100% bulletproof. We do our best, but if you ever notice anything fishy with your account or info, give us a shout immediately.
It's your data, so you've got some say in what happens with it. Here's what you can do:
You can ask to see what info we've got on file for you. Just shoot us an email and we'll pull it up.
If something's wrong or outdated, let us know and we'll fix it. Simple as that.
Want us to delete your data? We can do that for most stuff, though we might need to keep some records for legal or business reasons (like warranty work or tax documents).
Don't want marketing emails? Click unsubscribe or tell us directly. We won't take it personally - promise.
Under Canadian privacy laws (PIPEDA), you've got additional rights. If you wanna exercise them, just reach out to us at info@thalorionascend.info.
We don't hoard data forever like some kind of digital pack rat. But we do need to keep certain things for reasonable periods.
Service records stick around because they're useful for future maintenance and warranty purposes. Plus, they help us track patterns if issues pop up down the road.
Financial records we're required to keep for tax purposes - usually around seven years, which is what Canadian tax law requires.
If you haven't been a customer for a while and we don't have a legal reason to keep your info, we'll eventually purge it from our systems. Usually after about 5-7 years of inactivity.
Our services are for adults who own or are responsible for vehicles. We don't knowingly collect information from anyone under 18.
If you're under 18 and dreaming about that first car or bike, that's awesome - but have your parent or guardian handle the booking and paperwork stuff.
Things change - technology evolves, laws get updated, we might add new services. When that happens, we might need to update this privacy policy.
We'll post the updated version here with a new "last updated" date at the top. If there's anything major, we'll try to give you a heads up through email or a notice on our site.
It's worth checking back here once in a while, especially if you're the type who actually reads these things.
Look, if you've got questions about this privacy stuff or how we handle your data, just reach out. We're not gonna hide behind legal jargon or automated responses.
Give us a call at (604) 758-3492 or send an email to info@thalorionascend.info. We'll get back to you with straight answers.
You can also swing by the shop at 2847 Granville Street, Vancouver, BC V6H 3J4 if you wanna chat face-to-face. We're usually around and happy to talk.
If for some reason you're not satisfied with our response, you've got the right to file a complaint with the Office of the Privacy Commissioner of Canada. But let's try to work it out first, yeah?
Bottom line: We treat your personal info like we'd treat your car - with respect, care, and professionalism. We're a local shop that values relationships, not some faceless corporation data mining everything. If you've got concerns, we're here to listen.